No refunds after 30 days. Damaged items can be exchanged for the same items. Unused items can be returned and are subject to a 25% restocking fee. Innerlinks cannot be returned if worn or after 72 hours. Water Ionizer's and Rebounders can only be returned if unused or defective. Shipping & Handling is not refundable. No refunds on Retreats or Microscopy Courses; however, 30 days prior to the event, an exchange for alternative dates can be made. No refunds on Microscopes 30 days prior to the event. The VibrapHirm is under warranty for 2 years.